Here at Sticky Toffee we pride ourselves on our customer service, we have met the majority of our clients in person, which gives us an insight into the character and nature of the business and helps us to create a website which is both professional and appropriate.
When we visit our prospective clients a briefing document is filled in, this takes about an hour. This is a very important part of the process, as it tells us about your colour and style preferences, what will be supplied and what we will need to source, is there any company branding to be adhered to, and so forth. The briefing document is not only crucial to get to the heart of your business, it also allows us to provide an honest estimate of how much the job will cost.
An estimate of work is sent within a week of the initial meeting.
If you are in agreement and would like to work with us, then a deposit of 50% is
required before work commences. We will aim to start working on the site within
1 week of the deposit being paid.
If any domain names, hosting or shopping carts are required these will need to be paid in full before work begins.
Whilst working on the site you will be contacted regularly if required, for comments and approval as the site progresses. If the site is large then we will update you once a week with a progress report.
On completion of the site, you will be provided with a disc containing all your website files. We will also review and see if any last minute changes need to be made.
If you wish to find out what our clients have said about us click here for a few testimonials.
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